casestudy_erp
casestudy_middleware
casestudy_customerfac
casestudy_bizinfo

Developed Comprehensive Parts Catalog and Fully Integrated eCommerce Website

Opportunities

  • Improve customer-facing interfaces for purchasing parts and only display parts relevant to the customer’s inventory
  • Maintain the state of superseded parts
  • Reduce return rates: customers order multiple parts because they cannot ascertain correct to purchase from existing catalog.

Solution

  • Connected SAP/ERP through SVV Reach platform to BigCommerce (maintained state of products, inventory, orders and shipments)
  • Scanned parts bulletin documents to develop a full eCommerce catalog structure with added attributes
  • Developed product bundles based on maintenance kits and natural purchasing bundles, including superseded parts
  • Implemented a complete integrated eCommerce environment for selling parts

Results

  • Launched in Beta with 3 customers, strong usage and overwhelmingly positive feedback
  • Client business was sold